Servicing your customer service
SERVICING YOUR CUSTOMER SERVICE
Customer service this is a duty where by an organization, institutions have people who have direct contact with their clients to give the services to their clients.
What does clients and customers know about the customer service and what are their expectations and what should any one working as a customer service have in mind.
A CUSTOMER WANTS A SERVICE OR PRODUCT,WANTS TO SEE A SMILE AND TO FIND A REASON TO SMILE,WANTS VALUE OF WHAT HE PAYS,CUSTOMER WANTS TO FEEL VALUABLE TO YOU,CUSTOMER NEEDS A FRIEND,CUSTOMER NEEDS A GOOD MEMORY,CUSTOMER DESERVE TO BE CARED WITH SPEED,PRECISION AND QUALITY.
Steps to take to service your customer Service
I. Provide training to your staffs on customer service.
II. Make your staff well conversant with what you’re offering.
III. Create a positive working environment to your staffs-team working.
IV. Make your staff aware it is their duty to provide solution.
V. Encourage your staff to provide feedback to the clients especially when asked or when clients are waiting.
VI. Make your staff aware that your clients might be ignorant and arrogant they should not be annoyed if that happens.
VII. Make your staff to understand smile, laughter is an important aspect for customer experience.
VIII. Understand the problems of your staffs solve them first so they can solve your company problems.
IX. Motivate them with pay raise, unplanned gifts, together parties, promotions, title, and personal growth opportunities, Make them feel safe under your administration.
X. Make the whole company aware they are customer service not only few.
XI. They should live all their problems at the door start the morning with positive affirmations and bad energy ditosfication like prayers and some exercises, some morning tea or coffee together for at least 20minutes each day.
XII. Discus the challenges on at least weekly basis.
Take away for your customer service first welcome-smile-give resonance convenient story-ask-listen attentively with love-respond accordingly-get feedback-use the feedback to provide better solutions.
Prepared by : Stanley Mkolangunzi
: smkolangunzi@gmail.com
: +255-764-098564
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