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CARE-Customer service week 2021

  CARE –Customer Service Week Companies cannot outgrow employees & As the person cannot outgrow his knowledge If these statement are relevant to you it is very difficult for one to outgrow the level of his knowledge. Meaning your professional capability can sometimes not be enough to give you an   edge in the market. As is for the company a great product without great employees is difficult as well as the concept of KYP know your product or service. It is difficult to deliver the great service or products to   clients with a non-well trained staffs if organization wants to succeed it is important to invest as well doing the researches and find out what matters to employees .It is possible to use contracts and all forms of binding agreement to ensure employees accepts whatever needs to be done. But an organization will always grow better when its employees grows better. Companies should develop empathetic management style that will address employees. Upgrade ...

Customer Churn Reduction-Mbinu za Kupunguza wateja kuondoka

  Customer Churn Reduction-Mbinu za Kupunguza wateja kuondoka Customer churn refers to the number of customers leaving a business out of the total numbers customers acquired in a period of time.( Churn rate =(Customer leaving/Total customers)*100%) Customer leaves business for different reasons which calls for a work to be done to find out the reasons for churning since customer behaviour differs from one to another and varies with changing times not only that options is high it is easy to switch from one supplier to another. The true purpose of business is to create and keep customers - Peter Drucker Some few facts 1.       According to chargebee research 68% leaves the business because they believe you don’t care about them. 2.       According to super Office Most significant revenue drivers is due to 52% Customer retention and 45% customer acquisition meaning more concentration to be put on retention. 3.  ...

Jinsi ya Kuongeza Mauzo kwa kuzingatia Fikra za mteja

  JINSI YA KUONGEZA MAUZO KWA KUZINGATIA FIKRA ZA MTEJA Katika vitu nimejifunza katika biashara na baada ya kufanya utafiti juu ya wateja wengi ni kwamba mteja anapokuja katika biashara yako si kwamba anakuja kwa sababu sehemu nyingine hakuna bidhaa kama hiyo ila ni kwamba kwako anapata bidhaa Zaidi ya hivyo vitu anaweza pata sehemu nyingine. Unapofanya biashara ukiweza kujumuisha na hisia unaweza washawishi wateja wengi Zaidi kwani hisia humfanya mtu kua mtumwa wake na hivyo kuna fursa ya kuongeza mauzo na mapato kama utaweKa na bonus ya hisia katika bidhaa au huduma zako. 1.Mteja wa thamani Kuna huduma zinaitwa mteja wa thamani hii ni huduma wengi tumekutana nayo mfano katika mabenki au katika huduma mbalimbali watu hua tayari kutoa fedha zao ilimradi kwanza wapewe kipaumbele cha thamani hata kwa kuongezewa vitu vidogo sana lakini wapo tayari kutoa fedha Zaidi kwa sababu wameitwa na wameonekana wa thamani. 2.Hisia ya kwamba ni bei rahisi Hiyo ni hisia ambayo mteja ana...

Feelings roles on increasing your sells to grow your Revenues

  Feelings roles on increasing your sells to grow your Revenues In order to be able to persuade you’re prospective or your current clients there are a different ways you can use to ensure you acquire or even retain them and receive an exponential growth of your revenues. But the essence of this article is that the company should focus on selling the feeling over the products or services. Feeling selling has potentials to grow your revenues $ because someone who gets aroused can do anything to just have that feelings attained and maintained, feeling can be addictive. People   have money but they cannot just give out their money because you have asked for it or just because you are selling something does not guarantee they will buy .In the era where there is mass productions Universal standardizations consumers ,investors to them are getting more sophisticated they want any dollar amount from their pockets fulfills more purpose than a product or service sold. Example peopl...

Events Response Marketing (ERM)

  EVENTS RESPONSE MARKETING (ERM) Event Response Marketing is a process of providing solution on need basis or on an immediate demand basis that seems not having it at that time it is the riskiest or serving when there is an expected scarcity of such services or things are expected to be unaffordable. This is a new kind of marketing to my research that works tremendously excellent and its success rate is higher than normal marketing Such Events are like Hunger, Floods, Diseases example Covid19, Fire, Theft, Increase in Value, Political unrests and Wars, shortage of supplies etc.Such Events that has recently happened that can mean or validate the need for ERM is COVID 19, South Africa Unrests, Wars, Floods. The benefits of ERM is that it is the easiest way to convince clients to buy your products even if they had no plan because it is a no other alternative time. The challenges of ERM method is that its sustainability is not guaranteed that you can convince but retaining the...

Sustainable business-Be in Re order /Subscription business- John Paul Jones Dejoria

        S ustainable business-Be in Re order business /Subscription business -      John Paul Jones Dejoria So I was learning one of the secrets from successful entrepreneur and I came across the top 10 secrets eared by Ivan Carmichael compiled on Paul Dejoria interview. Where he talked to have a longer and successful business you need to be in the in re-order business. The re order business is the model that I have been thinking and started researching and how to create a business sustainability in business so am learning a book from Tien Tzuo called Subscribed founder of the company called Zuora a subscription company and I continue learning from different experts to grow better myself and on my business and endeavors which I am confident if most of business will adopt the model or maximize on the model it will be of tremendous effect on their business. On my study I came across some of the big companies and first transforma...

Servicing your customer service

SERVICING YOUR CUSTOMER SERVICE Customer service this is a duty where by an organization, institutions have people who have direct contact with their clients to give the services to their clients. What does clients and customers know about the customer service and what are their expectations and what should any one working as a customer service have in mind. A CUSTOMER WANTS A SERVICE OR PRODUCT,WANTS TO SEE A SMILE AND TO FIND A REASON TO SMILE,WANTS VALUE OF WHAT HE PAYS,CUSTOMER WANTS TO FEEL VALUABLE TO YOU,CUSTOMER NEEDS A FRIEND,CUSTOMER NEEDS A GOOD MEMORY,CUSTOMER DESERVE TO BE CARED WITH SPEED,PRECISION AND QUALITY. Steps to take to service your customer Service                                  I.             Provide training to your staffs on customer service. ...